UrbanStems, Inc. takes the privacy of our customers and those who visit our Website and procure our products and services seriously. This privacy policy describes how and why we collect certain information and how we will help protect your privacy within our Website located at https://urbanstems.com (our "Website"). Our commitment to you is that we will not use or disclose information collected from you other than as described in this policy.
By visiting our Website and utilizing our services, you are agreeing to the terms of this privacy policy and you are expressly consenting to the collection, use and disclosure of your Personal Information in accordance with this privacy policy.
Where we need to collect personal data to provide our services or as required by law, and you fail to provide that data when requested, we will not be able to provide services to you.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
This Website is not directed to children and children are not eligible to use our services. Protecting the privacy of children is very important to us. We do not collect or maintain Personal Information from people we actually know are under 18, and no part of our Site or Service is designed to attract people under 18 years of age. If we later learn that a user is below 18 years old, we will take steps to remove that user’s Personal Information from our databases and to prevent that user from utilizing the Website and our services.
In order to provide this Website and our services, we collect and process certain Personal Information and Non-Personal Information:
We collect Personal Information and Non-Personal Information, as described below.
We collect Personal Information as required to offer our services, as described in the Terms and Conditions, as voluntarily provided by you in the course of correspondence or registration, and as otherwise identified below. In addition, we collect Non-Personal Information such as anonymous, aggregate, or statistical data to improve our Website and services.
In order to use certain services, you will be requested to register online and create an online account. Some services may not require registration. We collect and maintain a record of all data provided when you create the online account and use our services, including but not limited to:
We may also collect and maintain records of information that you voluntarily provide to us. For example, we may ask you to participate in a survey, and may ask you to provide statistical information such as age, gender or other demographic data. However, unless such information is necessary for us to provide services to you or required by our Terms and Conditions, we do not require you to provide such information to us. If you enter a contest or promotion on our Website, we will collect the information you provide to participate in such contest or promotion. If you provide us with feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email in order to send you a reply.
We may also collect aggregate, summary, or other anonymous data, and may include, by way of example, statistics regarding popularity of particular pages within the Website, or information regarding types of Internet browsers used to access the Website.
Cookies are small files placed on a user’s computer by a Website in order to facilitate use of that Website. For example, a cookie may contain information about a user’s preferences, so that the Website automatically complies with those preferences whenever the user visits that Website. Tracking pixels are small HTML code snippets that collect information about user behavior and conversions. When you visit our Website or open an email from us, we may create cookies and/or place tracking pixels for the purposes of facilitating and maintaining your current user session, and to collect information about how you interact with us, including your browsing, usage, and purchasing behavior. Cookies enable personalization of your experience on the Messaging Service (e.g., sending you personalized text messages such as shopping cart/ browse reminders). UrbanStems uses cookies to collect information around abandoned shopping carts. Once a cart is considered abandoned, an SMS message will be sent as a reminder. We may combine various information we collected about you and use them to improve our Website and your online experience. We also may use these technologies to collect information, or assist others in collecting information, about your online activities over time and across third-party websites or other online services (also known as behavioral tracking).
The Website may contain cookies served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies (alone or in conjunction with web beacons or other tracking technologies) to collect information about you when you use our Website. The information they collect may be associated with your Personal Information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. To opt out of receiving targeted advertising from many providers, you can do so using the Digital Advertising Alliance opt-out platform. You can find out more information at www.AboutAds.info.
If you wish to disable the cookies, you may change the settings on your computer or internet browser accordingly. We offer you during each of your visits to our Website the choice to opt out of the placement and use of cookies. Please note that some of the functionalities of this Website may be compromised by blocking this function.
We provide our services in the United States. If you are located outside the United States, please be aware that any information you provide to us may be transferred to, and stored in, the United States. By using our service or otherwise providing us with your information, you are expressly consenting to this transfer.
We use the information collected to:
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.
We do not sell your information, and we disclose it to third parties as stated in this privacy policy and as necessary to provide the service you purchased or as required by law.
We may also use the information collected to communicate with you to provide promotional materials about us, if you elect to receive such communication. You can change your communication preferences and type of information you receive from us by using the unsubscribe function within our emails sent to you or by contacting us by mail or email. As a necessary part of providing services, we may disclose information collected from you as described in this privacy policy.
You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more. These messages may use information automatically collected based on your actions while on our Website and may prompt messaging such as cart reminders. To the extent you voluntarily opt to have SMS notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to our text messages. For more information about text messages, see our Terms and Conditions.
We may use third party advertising companies to serve ads when you visit our Website. These companies may use non-personal information about your visits to our Website and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, please go to thenai.org/opt-out.
If you enter and win a contest or other promotion, your consent to the disclosure of your Personal Information described below as a condition precedent to receiving the award or promotional products: (a) to the third party providing the prize for the contest or other promotion, solely to provide you such prize; and (b) announcing your name, city, state, and the fact that you won the contest or promotion. If we disclose additional personal information in connection with a contest or other promotion, we will disclose that to you in a separate notice prior to your entering the contest or other promotion. By entering such contest or other promotion, you expressly consent to such disclosures.
In order to provide you with the Website and our services, we may share your Personal Information in the normal course of business in the following ways.
We may from time to time provide certain opportunities for you to indicate your preferences regarding how we use and/or disclose your information.
We may give you the option of declining any future offers or information about new products, promotions or services and our emails have procedures within them to cancel the receipt of any future mailings. To modify your email and text subscriptions, please let us know by contacting us via mail, email, or phone (see “Questions And Feedback” section below). Please include your full name and email address associated with your Account and a detailed description of your data request. In some cases, we may not be able to delete your information, and will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Please note that you may continue to receive such communication for several days after you contact us, as some emails or texts may have been in production and queued before the changes took effect.
The Website may contain links to other third party websites. Please be aware that we are not responsible for the privacy practices or the content of such other websites. We encourage you to read the privacy statements of each and every website you visit. This privacy policy applies solely to information collected by us.
As a registered user, you may access or update your account by accessing your Account Profile, or by contacting us via mail, email, or phone (please see “Questions And Feedback” section below for contact information). You may also close your account by contacting us via mail, email, or phone. Please include your full name and email address associated with your account and a detailed description of your request. If you choose to close your account, we may retain some information associated with your account for internal purposes such as backups, fraud prevention, investigations, or legal compliance for a period necessary for that purpose.
We implement a variety of security measures to maintain the safety of your Personal Information. Your Personal Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your Personal Information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to only be accessed as stated above.
Furthermore, access to Personal Information is restricted within our own offices, so that only certain of our employees are granted access to information as appropriate to perform specific jobs and tasks (e.g., performing customer service).
Please be aware that, although we endeavor to provide security for information in our possession and control, no security system can prevent against all potential security breaches, and we bear no liability for uses or disclosures of information arising in connection with the theft thereof. Likewise, registered users are responsible for safeguarding the confidentiality of usernames and passwords, and we bear no liability for access to, or use or disclosure of, Personal Information, if such access, use, or disclosure arises in connection with the theft or disclosure (whether intentional or negligent) of a password.
If you have any questions about our security measures, please contact us at [email protected].
If you reside in California, Colorado, Connecticut, Nevada, Utah, or Virginia, this section applies to you.
The California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act, requires specific disclosures for consumers who are California residents. This table provides additional details about the personal information we collect about California consumers and the rights afforded to them under California law.
Pursuant to California Civil Code 1798.83 (known as the Shine the Light Act), residents of California may also ask us to provide you with a list of certain categories of personal data that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year. You may also request the identity of certain third parties that received your personal data from us for their direct marketing purposes during the immediately preceding calendar year.
The Colorado Privacy Act (“CPA”) requires specific disclosures for consumers who are Colorado residents. This table provides additional details about the personal information we collect about Colorado consumers and the rights afforded to them under Colorado law.
The Connecticut Act Concerning Personal Data Privacy and Online Monitoring (“CTDPA”) requires specific disclosures for consumers who are Connecticut residents. This table provides additional details about the personal information we collect about Connecticut consumers and the rights afforded to them under Connecticut law.
The Nevada Revised Statutes Chapter 603A requires specific disclosures for consumers who are Nevada residents. This table provides additional details about the personal information we collect about Nevada consumers and the rights afforded to them under Nevada law.
The Utah Consumer Privacy Act (“UCPA”) requires specific disclosures for consumers who are Utah residents. This table provides additional details about the personal information we collect about Utah consumers and the rights afforded to them under Utah law.
The Virginia Consumer Data Privacy Act (“VCDPA”) requires specific disclosures for consumers who are Virginia residents. This table provides additional details about the personal information we collect about Virginia consumers and the rights afforded to them under Virginia law.
To take advantage your rights under the above-mentioned laws, please contact us by mail or email at:
Mail:
UrbanStems Inc.
1615 L Street NW
Suite 1230
Washington, DC 20036
Email:
[email protected]
Please include your full name, phone number and email address associated with your account (if you have one) and a detailed description of your data request. We will need to verify your identity to enable us to process your request.
If we change our privacy policy, we will post a notice of the change so that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we will disclose it. We reserve the right to modify this privacy policy at any time, so please review it before disclosing personal information. If we make changes that materially affect our uses or disclosures of personally identifiable information that we have previously collected from you, we will notify you beforehand and provide a mechanism for you to opt out of the new use or disclosure.
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue:
Mail:
UrbanStems Inc.
1615 L Street NW
Suite 1230
Washington, DC 20036
Phone:
(855)-61-HAPPY
Email:
[email protected]
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