Privacy Policy

Effective Date: January 1, 2020

 

UrbanStems, Inc. takes the privacy of our customers and those who visit our website and procure our products and services seriously. This privacy policy describes how and why we collect certain information and how we will help protect your privacy within our website. Our commitment to you is that we will not use or disclose information collected from you other than as described in this policy.

 

By visiting our website and utilizing our services, you are agreeing to the terms of this privacy policy and you are expressly consenting to the collection, use and disclosure of your Personal Information in accordance with this privacy policy.

 

Where we need to collect personal data to provide our services or required by law, and you fail to provide that data when requested, we will not be able to provide services to you.

 

What Information Do We Collect?

 

In order to provide this website and our services, we collect and process certain Personal Information and Non-Personal Information.  Personal Information refers to a type of data that allows someone to identify or contact you, including, for example, your name, address, phone number, text (SMS, MMS), email address, as well as any other non–public information about you that is associated with or linked to any of the foregoing data. Non-Personal Information refers to a type of data that is not associated with or linked to your Personal Information; Non-Personal Information does not, by itself, permit the identification of individual persons. We collect Personal Information and Non-Personal Information, as described below.

 

We collect Personal Information as required to offer our services, as described in the Terms and Conditions, as voluntarily provided by you in the course of correspondence or registration, and as otherwise identified below. In addition, we collect Non-Personal Information such as anonymous, aggregate or statistical data to improve our website and services.

 

In order to use certain services, you will be requested to register online and create an online account. Some services may not require registration. We collect and maintain a record of all data provided when you create the online account and use our services, including but not limited to:

 
  • Contact information, including name, phone number and postal and email addresses

  • User name and password (Please not that password info is encrypted in our systems and we are not able to see its content)

  • Billing or payment information such as the last 4 digit of your credit card number, name and zip code (Please note we do not store full credit card numbers in our systems.)

  • Device information such as operating system and version

  • Purchase history

  • Online activity such as the pages you visited, contents reviewed

  • Communication preferences

 

We may also collect and maintain records of information that you voluntarily provide to us. For example, we may ask you to participate in a survey, and may ask you to provide statistical information such as age, gender or other demographic data. However, unless such information is necessary for the Service or required by the Terms and Conditions, we do not require you to provide such information to us.  If you enter into a contest or promotion on our website, we will collect the information you provide to participate in such contest or promotion. If you provide us a feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply. 

 

We may also collect aggregate, summary, or other anonymous data, and may include, by way of example, statistics regarding popularity of particular pages within the website, or information regarding types of Internet browsers used to access the website.

 

Do We Use Cookies or Other Tracking Technologies?

 

Cookies are small files placed on a user’s computer by a website in order to facilitate use of that website. For example, a cookie may contain information about a user’s preferences, so that the website automatically complies with those preferences whenever the user visits that website. Tracking pixels are small HTML code snippets that collect information about user behavior and conversions. When you visit our website or open an email from us, we may create cookies and/or place tracking pixels for the purposes of facilitating and maintaining your current user session, and to collect information about how you interact with us, including your browsing and purchasing behavior.  We may combine various information we collected about you and use them to improve our website and your online experience.

 

If you wish to disable the cookies or tracking function, you may change the settings on your computer or internet browser accordingly. Please note that some of the functionality of this website may be compromised by blocking this function.  

 

Special Notice Regarding Children

 

This website is not directed to children and children are not eligible to use our services. Protecting the privacy of children is very important to us. We do not collect or maintain Personal Information from people we actually know are under 18, and no part of our Site or Service is designed to attract people under 18 years of age. If we later learn that a user is below 18 years old or younger, we will take steps to remove that user’s Personal Information from our databases and to prevent that user from utilizing the website and the service.

 

Where Do We Store Your Information?

 

We provide our services in the United States. If you are located outside the United States, please be aware that any information you provide to us may be transferred to, and stored in, the United States. By using our service or otherwise providing us your information, you are expressly consenting to this transfer. 

 

How Do We Use Your Information?

 

We use the information collected to provide our services and to improve our website.  We do not sell or disclose your information, except with third parties specifically necessary to provide the service you purchased or as required by law. 

 

We may also use the information collected to communicate with you to provide promotional materials about us, if you elected to receive such communication.  You can change your communication preferences and type of information you receive from us by using the unsubscribe function within our emails sent to you or by contacting us by mail or email. . As a necessary part of providing services, we may disclose information collected from you as described in this policy. For example, we may disclose certain Personal Information about you to our third party service providers (e.g., our third party payment processors), so long as they are only using the Personal Information to provide services to us.  Under certain limited circumstances, we may cooperate with legal investigations and/or we may be subject to legal requirements to disclose information collected through the Site or Services, such as, by way of example, to a court or a governmental agency, and our policy is to provide such cooperation and comply fully with all such legal requirements. We may also disclose Personal Information to protect or defend our customer's rights or property and/or to investigate any violation or potential violation of the law, this privacy policy, or our Terms and Conditions. 

 

We may use third party advertising companies to serve ads when you visit our website. These companies may use non-personal information about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, please go to www.networkadvertising.org/managing/opt_out.asp.

 

If you enter and win a contest or other promotion, your consent to the disclosure of your personal information described below is a condition precedent to receiving the award or promotional products:(a) to the third party providing the prize for the contest or other promotion, solely to provide you such prize, and (b) announcing your name, city, state, and the fact that you won the contest or promotion. If we will be disclosing additional personal information in connection with a contest or other promotion, we will disclose that to you in a separate notice prior to your entering the contest or other promotion. By entering such contest or other promotion, you expressly consent to such disclosures.

 

What Choices Can I Make About My Information?

 

Because we respect your privacy, we may from time to time provide certain opportunities for you to indicate your preferences regarding how we use and/or disclose your information.

 

We may give you the option of declining any future offers or information about new products, promotions or services and our emails have procedures within them to cancel the receipt of any future mailings. To modify your email and text subscriptions, please let us know by contacting us via mail, email, or phone (see “Questions And Feedback” section below). Please include your full name and email address associated with your Account and a detailed description of your data request. In some cases, we may not be able to delete your information, and will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Please note that you may continue to receive such communication for several days after you contact us, as some emails or text may have been in production and queued before the changes took effect.

 

We require our third party service providers to promise not to use such information except as necessary to provide the relevant services to us. Nonetheless, we do not maintain responsibility for the manner in which third parties use or further disclose Personal Information collected from you through the website or services, after we have disclosed that information to those third parties. If you do not want Company to use or disclose Personal Information collected about you in the manners identified in this policy as Necessary Communications and/or Necessary Disclosures, you may not use the Site or any Service.

 

The website may contain links to other third party websites. Please be aware that we are not responsible for the privacy practices or the content of such other websites. We encourage you to read the privacy statements of each and every website you visit. This privacy statement applies solely to information collected by us.

 

As a registered user, you may access or update your account by accessing your Account Profile, or by contacting us via mail, email, or phone (please see “Questions And Feedback” section below for contact information). You may also close your account by contacting us via mail, email or phone.  Please include your full name and email address associated with your Account and a detailed description of your request. If you chose to close your account, we may retain some information associated with your account for internal purposes such as backups, fraud prevention, investigations or legal compliance for a period necessary for that purpose. 

 

How Do We Secure Your Information?

 

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to only be accessed as stated above.

 

Furthermore, access to personal information is restricted within our own offices, so that only certain of our employees are granted access to information as appropriate to perform specific jobs and tasks (e.g., performing customer service).

 

Please be aware that, although we endeavor to provide security for information in our possession and control, no security system can prevent against all potential security breaches, and we bear no liability for uses or disclosures of information arising in connection with the theft thereof. Likewise, Registered Users are responsible for safeguarding the confidentiality of usernames and passwords, and we bear no liability for access to, or use or disclosure of, personal information, if such access, use or disclosure arises in connection with the theft or disclosure (whether intentional or negligent) of a password.

 

If you have any questions about our security measures, please contact us at [email protected]

 

Additional California Disclosures

 

Effective January 1, 2020, California Consumer Privacy Act provides California residents certain rights in relation to their personal information. If you are a California resident, you have the right to:

 
  • Request information about the personal information we collect about you and the manner in which we process and disclose that information.  Such information may include the categories of information we collected, the purpose for collecting your personal information, the categories of information that we have shared with third parties.

  • Delete certain personal information.

  • Opt-out of disclosure to your personal information to third parties for direct marketing purposes.

 

To take advantage your rights under the California law, please contact us by mail or email at:

 

Mail:

UrbanStems Inc. 

1615 L Street NW

Suite 1230

Washington, DC 20036

 

Email:

[email protected]

 

Please include your full name, phone number and email address associated with your Account and a detailed description of your data request. We will need to verify your identity to enable us to process your request, and may call you.  We will not discriminate in response to your exercise of your privacy rights and we will respond to your request within 45 days of receipt of your request, unless we need additional time. We will let you know if additional time is needed.

 

Additional European Union Disclosures

 

General Data Protection Regulation (“GDPR”), a regulation by the European Union, applies to those in the European Economic Area.  Pursuant to GDPR, we will use your personal data only where (1) it is necessary for our legitimate interest and your interests and fundamental rights do not override those interests; (2) we need to perform the contract we are about to enter into or have entered into with you; (3) we need to comply with a legal or regulatory obligation; or (4) you have given us your consent.  

 

If you are an individual protected by the General Data Protection Regulation (“GDPR”), a regulation by the European Union that applies to the European Economic Area, you have the following rights:

 

EU Legal right

What we do to protect your rights

The right to access

We will provide you with a copy of information we have about you free of charge.  You may also access certain information by logging onto your account and visiting your account profile.

The right to rectification

If the information we have about you is inaccurate or not complete, you have the right to ask us to correct them. You may also correct your information directly by logging onto your account.  If that data has been passed to a third party with your consent or for legal reasons, then we must also ask them to rectify the data.

The right to erasure

Also known as “the right to be forgotten.” If you want us to erase all your personal data, we will do so unless we have a legal reason to continue to process and hold it.

The right to restrict processing

You have the right to ask us to restrict how we process your data. This means we are permitted to store the data, but not further process it. We may need to keep some data to make sure we respect your request in the future.

The right to data portability

We must allow you to obtain and reuse your personal data for your own purposes across services in a safe and secure way without this affecting the usability of your data. This right, however, only applies to personal data that you have provided to us (e.g. the data must be held by us by consent or for the performance of a contract).

The right to object

You have the right to object to our processing of your data even if it is based on our legitimate business interests, the exercise of official authority, direct marketing (including data aggregation), and processing for the purpose of statistics.

The right to withdraw consent

If you have given us your consent to process your data, but change your mind later, you have the right to withdraw your consent at any time, and we must stop processing your data.

 

To take advantage your rights under GDPR, please contact us by mail or email at:

 

Mail:

UrbanStems Inc. 

1615 L Street NW

Suite 1230

Washington, DC 20036

 

Email:

[email protected]

 

Please include your full name, phone number and email address associated with your Account and a detailed description of your data request. We will need to verify your identity to enable us to process your request.  

 

Changes To This Policy

 

If we change our privacy policy, we will post a notice of the change so that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we will disclose it. We reserve the right to modify this privacy policy at any time, so please review it before disclosing personal information. If we make changes that materially affect our uses or disclosures of personally identifiable information that we have previously collected from you, we will notify you beforehand and provide a mechanism for you to opt out of the new use or disclosure.

 

Questions And Feedback

 

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue:

 

Mail:

UrbanStems Inc. 

1615 L Street NW

Suite 1230

Washington, DC 20036

 

Phone:

(855)-61-HAPPY

 

Email:

[email protected]