Privacy policy

Effective Date: September 14, 2024

UrbanStems, Inc. takes the privacy of our customers and those who visit our Website and procure our products and services seriously. This privacy policy describes how and why we collect certain information and how we will help protect your privacy within our Website located at https://urbanstems.com (our "Website"). Our commitment to you is that we will not use or disclose information collected from you other than as described in this policy.

By visiting our Website and utilizing our services, you are agreeing to the terms of this privacy policy and you are expressly consenting to the collection, use and disclosure of your Personal Information in accordance with this privacy policy.

Where we need to collect personal data to provide our services or as required by law, and you fail to provide that data when requested, we will not be able to provide services to you.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Special Notice Regarding Children

This Website is not directed to children and children are not eligible to use our services. Protecting the privacy of children is very important to us. We do not collect or maintain Personal Information from people we actually know are under 18, and no part of our Site or Service is designed to attract people under 18 years of age. If we later learn that a user is below 18 years old, we will take steps to remove that user’s Personal Information from our databases and to prevent that user from utilizing the Website and our services.

What Information Do We Collect?

In order to provide this Website and our services, we collect and process certain Personal Information and Non-Personal Information:

"Personal Information" refers to a type of data that allows someone to identify or contact you, including, for example, your name, address, phone number, texting information (SMS, MMS), email address, IP address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data; and
"Non-Personal Information" refers to a type of data that is not associated with or linked to your Personal Information. Non-Personal Information does not, by itself, permit the identiﬁcation of individual persons.
We collect Personal Information and Non-Personal Information, as described below.

We collect Personal Information as required to offer our services, as described in the Terms and Conditions, as voluntarily provided by you in the course of correspondence or registration, and as otherwise identiﬁed below. In addition, we collect Non-Personal Information such as anonymous, aggregate, or statistical data to improve our Website and services.

In order to use certain services, you will be requested to register online and create an online account. Some services may not require registration. We collect and maintain a record of all data provided when you create the online account and use our services, including but not limited to:

Contact information, including name, phone number and postal and email addresses;
Username and password (Please note that password information is encrypted in our systems and we are not able to see its content);
Billing or payment information such as the last 4 digits of your credit card number, name, and zip code (Please note we do not store full credit card numbers in our systems);
Device information such as operating system and version;
Purchase history;
Online activity such as the pages you visited and the content you viewed; and
Communication preferences.

We may also collect and maintain records of information that you voluntarily provide to us. For example, we may ask you to participate in a survey, and may ask you to provide statistical information such as age, gender or other demographic data. However, unless such information is necessary for us to provide services to you or required by our Terms and Conditions, we do not require you to provide such information to us. If you enter a contest or promotion on our Website, we will collect the information you provide to participate in such contest or promotion. If you provide us with feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email in order to send you a reply.

We may also collect aggregate, summary, or other anonymous data, and may include, by way of example, statistics regarding popularity of particular pages within the Website, or information regarding types of Internet browsers used to access the Website.

Do We Use Cookies or Other Tracking Technologies?

Cookies are small ﬁles placed on a user’s computer by a Website in order to facilitate use of that Website. For example, a cookie may contain information about a user’s preferences, so that the Website automatically complies with those preferences whenever the user visits that Website. Tracking pixels are small HTML code snippets that collect information about user behavior and conversions. When you visit our Website or open an email from us, we may create cookies and/or place tracking pixels for the purposes of facilitating and maintaining your current user session, and to collect information about how you interact with us, including your browsing, usage, and purchasing behavior. Cookies enable personalization of your experience on the Messaging Service (e.g., sending you personalized text messages such as shopping cart/ browse reminders). UrbanStems uses cookies to collect information around abandoned shopping carts. Once a cart is considered abandoned, an SMS message will be sent as a reminder. We may combine various information we collected about you and use them to improve our Website and your online experience. We also may use these technologies to collect information, or assist others in collecting information, about your online activities over time and across third-party websites or other online services (also known as behavioral tracking).

The Website may contain cookies served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies (alone or in conjunction with web beacons or other tracking technologies) to collect information about you when you use our Website. The information they collect may be associated with your Personal Information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. To opt out of receiving targeted advertising from many providers, you can do so using the Digital Advertising Alliance opt-out platform. You can find out more information at www.AboutAds.info.

If you wish to disable the cookies, you may change the settings on your computer or internet browser accordingly. We offer you during each of your visits to our Website the choice to opt out of the placement and use of cookies. Please note that some of the functionalities of this Website may be compromised by blocking this function.

Where Do We Store Your Information?

We provide our services in the United States. If you are located outside the United States, please be aware that any information you provide to us may be transferred to, and stored in, the United States. By using our service or otherwise providing us with your information, you are expressly consenting to this transfer.

How Do We Use Your Information?

We use the information collected to:

Provide and improve our services and our Website,
To provide you with information, products, or services that you request from us,
To allow you to participate in interactive features on our Website,
Create and manage users accounts and communication (including notifying you about your account and important changes to the Website and/or our services, or personalizing the services, communications, or Website according to your preferences),
Respond to your enquiries and process your requests in relation with your information,
Improve internal operations, such as troubleshooting, data analysis, testing, research, and statistical purposes, and undertake internal research for technological development.
Keep our services and Website secure and compliant with our policies and procedures as well as applicable regulations and lawful requests (including to detect and protect our services and Website against error, fraud, and other criminal activity),
Analyze your activity, characteristics, and preferences for promotional and marketing purposes,
Comply with our legal and regulatory obligations,
Perform our contract with you or to take steps at your request before entering into a contract,
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection,
Protect or satisfy our legitimate interests or those of a third party, or
Fulfill any other purpose for which you provide it.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

We do not sell your information, and we disclose it to third parties as stated in this privacy policy and as necessary to provide the service you purchased or as required by law.

We may also use the information collected to communicate with you to provide promotional materials about us, if you elect to receive such communication. You can change your communication preferences and type of information you receive from us by using the unsubscribe function within our emails sent to you or by contacting us by mail or email. As a necessary part of providing services, we may disclose information collected from you as described in this privacy policy.

You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more. These messages may use information automatically collected based on your actions while on our Website and may prompt messaging such as cart reminders. To the extent you voluntarily opt to have SMS notiﬁcations sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to our text messages. For more information about text messages, see our Terms and Conditions.

We may use third party advertising companies to serve ads when you visit our Website. These companies may use non-personal information about your visits to our Website and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, please go to thenai.org/opt-out.

If you enter and win a contest or other promotion, your consent to the disclosure of your Personal Information described below as a condition precedent to receiving the award or promotional products: (a) to the third party providing the prize for the contest or other promotion, solely to provide you such prize; and (b) announcing your name, city, state, and the fact that you won the contest or promotion. If we disclose additional personal information in connection with a contest or other promotion, we will disclose that to you in a separate notice prior to your entering the contest or other promotion. By entering such contest or other promotion, you expressly consent to such disclosures.

How Do We Share Your Information?

In order to provide you with the Website and our services, we may share your Personal Information in the normal course of business in the following ways.

With your consent: We will disclose your Personal Information when and if you have agreed that we may do so. We will make this clear to you at the point at which we collect your Personal Information, including the purpose(s) for which we will use the Personal Information.
Intended purpose: We will use your Personal Information to fulfill the purpose for which you provide it, or for any other purpose disclosed by us when you provide the information.
Service providers: We use contractors, service providers, and other third parties to facilitate or outsource some aspects of our services and some of these service providers will process your Personal Information (e.g., third party payment processing, digital advertising, third party hosting, data analytics, shipping vendors, IT services, fraud protection, content delivery, customer service and support). While we are not involved in the day-to-day operations of such businesses and providers, our agreements generally obligate them to use reasonable methods to keep any Personal Information safe and secure, and not use such Personal Information for purposes other than providing their applicable services, or as otherwise described in this policy. However, even if a third party business or service provider is performing business operations on our behalf, if you have an independent relationship with such third party business or service provider, its use of your information may be governed by its independent relationship with you, and we are not responsible for such use.
If required by law: We may be required to disclose your Personal Information by law, in response to a valid order of a court or other authority, or to respond to regulatory requests or requests relating to criminal investigations.
Change of control: We may transfer your Personal Information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our services users is among the assets transferred. If this happens, you will be informed of this transfer.
Enforcing our privacy policy and terms and conditions: We may disclose your Personal Information to enforce or apply this privacy policy and/or our terms and conditions (accessible at https://urbanstems.com/policies/terms-of-service) and other agreements, including for billing and collection purposes.
Protecting our rights and the rights of our customers: We may disclose your Personal Information if we feel this is necessary in order to protect or defend our legitimate rights and interests and/or to ensure the safety and security of the Website or our services. We may also disclose Personal Information to protect or defend our customer's rights or property and/or to investigate any violation or potential violation of the law.

What Choices Can You Make About Your Information?

We may from time to time provide certain opportunities for you to indicate your preferences regarding how we use and/or disclose your information.

We may give you the option of declining any future offers or information about new products, promotions or services and our emails have procedures within them to cancel the receipt of any future mailings. To modify your email and text subscriptions, please let us know by contacting us via mail, email, or phone (see “Questions And Feedback” section below). Please include your full name and email address associated with your Account and a detailed description of your data request. In some cases, we may not be able to delete your information, and will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Please note that you may continue to receive such communication for several days after you contact us, as some emails or texts may have been in production and queued before the changes took effect.

The Website may contain links to other third party websites. Please be aware that we are not responsible for the privacy practices or the content of such other websites. We encourage you to read the privacy statements of each and every website you visit. This privacy policy applies solely to information collected by us.

As a registered user, you may access or update your account by accessing your Account Proﬁle, or by contacting us via mail, email, or phone (please see “Questions And Feedback” section below for contact information). You may also close your account by contacting us via mail, email, or phone. Please include your full name and email address associated with your account and a detailed description of your request. If you choose to close your account, we may retain some information associated with your account for internal purposes such as backups, fraud prevention, investigations, or legal compliance for a period necessary for that purpose.

How Do We Secure Your Information?

We implement a variety of security measures to maintain the safety of your Personal Information. Your Personal Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information conﬁdential. When you place orders or access your Personal Information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to only be accessed as stated above.

Furthermore, access to Personal Information is restricted within our own oﬃces, so that only certain of our employees are granted access to information as appropriate to perform speciﬁc jobs and tasks (e.g., performing customer service).

Please be aware that, although we endeavor to provide security for information in our possession and control, no security system can prevent against all potential security breaches, and we bear no liability for uses or disclosures of information arising in connection with the theft thereof. Likewise, registered users are responsible for safeguarding the conﬁdentiality of usernames and passwords, and we bear no liability for access to, or use or disclosure of, Personal Information, if such access, use, or disclosure arises in connection with the theft or disclosure (whether intentional or negligent) of a password.

If you have any questions about our security measures, please contact us at [email protected].

Additional Disclosures for Residents of Certain States

If you reside in California, Colorado, Connecticut, Nevada, Utah, or Virginia, this section applies to you.

CALIFORNIA

The California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act, requires specific disclosures for consumers who are California residents. This table provides additional details about the personal information we collect about California consumers and the rights afforded to them under California law.

Right to access: You have the right to request, up to two (2) times within a 12-month period, to access, in a portable and (if technically feasible) readily-usable form, the Personal Information that we have collected about you as well as more information about our data practices. Such information may include: (a) the categories and specific pieces of data the that we have collected from about you; (b) the categories of sources from which your data was collected; (c) the categories of third parties to which your data has been disclosed; (d) the purposes for which the information was disclosed or sold; and (e) if we sold or disclosed your Personal Information for a business purpose, two separate lists disclosing (i) sales, identifying the personal information categories that each category of recipient purchased, and (ii) disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
Right to delete or rectify: You have the right to delete and/or correct certain personal information (subject to certain exceptions and consistent with applicable law).
Sale and sharing of data: We do not consider the ways we share your information as a “sale” for purposes of California law, and we will not sell it without providing a right to opt out. We do not knowingly share the personal information of individuals who are younger than 16. We do allow third parties to collect personal information through the Website and share personal information with third parties for the business purposes described in this privacy policy including, without limitation, advertising and marketing on the Website and elsewhere based on users’ online activities over time and across the Website, services, and devices. Consistent with applicable law, you may submit a request to opt out of such processing.
Right of non-discrimination: We will not discriminate against you for exercising your rights and choices, although some of our functionalities and features may change or no longer be available to you. Any differences in the services are related to the information provided.
Data retention: We retain personal information for as long as needed or permitted in light of the purpose(s) for which it was collected. The criteria used to determine our retention periods include: (a) The length of time we have an ongoing relationship with you and provide services to you (for example, for as long as you have an account with us or keep using our services) and the length of time thereafter during which we may have a legitimate need to reference your personal information to address issues that may arise; (b) whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or (c) whether retention is allowed by applicable law (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
De-Identification: Consistent with applicable law, we commit to maintain and use anonymized information in de-identified form and not to attempt to re-identify the information, except that we may attempt to re-identify the information solely for the purpose of determining whether its de-identification processes satisfy the requirements of the CCPA.
The right to withdraw consent: If you have given us your consent to process your data, but change your mind later, you have the right to withdraw your consent at any time, and we must stop processing your data.

Pursuant to California Civil Code 1798.83 (known as the Shine the Light Act), residents of California may also ask us to provide you with a list of certain categories of personal data that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year. You may also request the identity of certain third parties that received your personal data from us for their direct marketing purposes during the immediately preceding calendar year.

COLORADO

The Colorado Privacy Act (“CPA”) requires specific disclosures for consumers who are Colorado residents. This table provides additional details about the personal information we collect about Colorado consumers and the rights afforded to them under Colorado law.

Right to access: You have the right to submit a request to access, in a portable and (if technically feasible) readily-usable form, the Personal Information that we have collected about you as well as more information about our data practices. This privacy policy explains how we collect, use, and disclose personal information for business purposes.
Right to delete or rectify: You have the right to delete and/or correct certain personal information (subject to certain exceptions and consistent with applicable law).
Sale and sharing of data: We do not consider the ways we share your information as a “sale” for purposes of Colorado law, and we will not sell it without providing a right to opt out. We do not knowingly share the personal information of individuals who are younger than 16. We do allow third parties to collect personal information through the Website and share personal information with third parties for the business purposes described in this privacy policy including, without limitation, advertising and marketing on the Website and elsewhere based on users’ online activities over time and across the Website, services, and devices. Consistent with applicable law, you may submit a request to opt out of such processing.

CONNECTICUT

The Connecticut Act Concerning Personal Data Privacy and Online Monitoring (“CTDPA”) requires specific disclosures for consumers who are Connecticut residents. This table provides additional details about the personal information we collect about Connecticut consumers and the rights afforded to them under Connecticut law.

Right to access: You have the right to submit a request to access, in a portable and (if technically feasible) readily-usable form, the Personal Information that we have collected about you as well as more information about our data practices. This privacy policy explains how we collect, use, and disclose personal information for business purposes.
Right to delete or rectify: You have the right to delete and/or correct certain personal information (subject to certain exceptions and consistent with applicable law).
Sale and sharing of data: We do not consider the ways we share your information as a “sale” for purposes of Connecticut law, and we will not sell it without providing a right to opt out. We do not knowingly share the personal information of individuals who are younger than 16. We do allow third parties to collect personal information through the Website and share personal information with third parties for the business purposes described in this privacy policy including, without limitation, advertising and marketing on the Website and elsewhere based on users’ online activities over time and across the Website, services, and devices. Consistent with applicable law, you may submit a request to opt out of such processing.

NEVADA

The Nevada Revised Statutes Chapter 603A requires specific disclosures for consumers who are Nevada residents. This table provides additional details about the personal information we collect about Nevada consumers and the rights afforded to them under Nevada law.

Sale of data: We do not currently sell your “personally identifiable information” as defined under applicable Nevada law and will not sell it without providing a right to opt out. If you are a Nevada resident and user of our Services, you may a request to opt out of any potential future sales under Nevada law. Once verified, we will maintain your request should our practices change.

UTAH (Effective December 31, 2023)

The Utah Consumer Privacy Act (“UCPA”) requires specific disclosures for consumers who are Utah residents. This table provides additional details about the personal information we collect about Utah consumers and the rights afforded to them under Utah law.

Right to access: You have the right to submit a request to access, in a portable and (if technically feasible) readily-usable form, the Personal Information that we have collected about you as well as more information about our data practices. This privacy policy explains how we collect, use, and disclose personal information for business purposes.
Right to delete: You have the right to delete certain personal information (subject to certain exceptions and consistent with applicable law).
Sale and sharing of data: We do not consider the ways we share your information as a “sale” for purposes of Utah law, and we will not sell it without providing a right to opt out. We do not knowingly share the personal information of individuals who are younger than 16. We do allow third parties to collect personal information through the Website and share personal information with third parties for the business purposes described in this privacy policy including, without limitation, advertising and marketing on the Website and elsewhere based on users’ online activities over time and across the Website, services, and devices. Consistent with applicable law, you may submit a request to opt out of such processing.

VIRGINIA

The Virginia Consumer Data Privacy Act (“VCDPA”) requires specific disclosures for consumers who are Virginia residents. This table provides additional details about the personal information we collect about Virginia consumers and the rights afforded to them under Virginia law.

Right to access: You have the right to submit a request to access, in a portable and (if technically feasible) readily-usable form, the Personal Information that we have collected about you as well as more information about our data practices. This privacy policy explains how we collect, use, and disclose personal information for business purposes.
Right to delete or rectify: You have the right to delete and/or correct certain personal information (subject to certain exceptions and consistent with applicable law).
Sale and sharing of data: We do not consider the ways we share your information as a “sale” for purposes of Virginia law, and we will not sell it without providing a right to opt out. We do not knowingly share the personal information of individuals who are younger than 16. We do allow third parties to collect personal information through the Website and share personal information with third parties for the business purposes described in this privacy policy including, without limitation, advertising and marketing on the Website and elsewhere based on users’ online activities over time and across the Website, services, and devices. Consistent with applicable law, you may submit a request to opt out of such processing.

To take advantage your rights under the above-mentioned laws, please contact us by mail or email at:

Mail:

UrbanStems Inc.
1615 L Street NW
Suite 1230
Washington, DC 20036

Email:

[email protected]

Please include your full name, phone number and email address associated with your account (if you have one) and a detailed description of your data request. We will need to verify your identity to enable us to process your request.

Changes To Our Privacy Policy

If we change our privacy policy, we will post a notice of the change so that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we will disclose it. We reserve the right to modify this privacy policy at any time, so please review it before disclosing personal information. If we make changes that materially affect our uses or disclosures of personally identiﬁable information that we have previously collected from you, we will notify you beforehand and provide a mechanism for you to opt out of the new use or disclosure.

Questions And Feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue:

Mail:

UrbanStems Inc.
1615 L Street NW
Suite 1230
Washington, DC 20036

Phone:

(855)-61-HAPPY

Email:

[email protected]

***