April 06, 2026

FAQs Answered by Our Care Team

Why did my flowers come without water?

We ship your gift dry so that bacteria does not grow around the base of the stems. Remove your flowers from the box right away, trim the stems at an angle, and place in water as soon as possible. In a few hours, your flowers will begin to soak up the water and if any stems looked a little droopy upon arrival, they should start to perk up!

Can I put the flowers in the refrigerator?

We advise against it because fridges can have cold spots and freeze the delicate blooms.

How do I keep my flowers fresh for longer?

As soon as they arrive, trim the stems at an angle, and put them in a vase with cool water. Change the water every other day, and keep it in a cool spot around the house. Don’t put your flowers in direct sunlight!

Why does the bouquet look smaller than it did on the site?

When we pack them, they are purposefully packed smaller so the flowers don't get harmed on the way! When you get it, you need to fluff the bouquet, place it in water immediately, and the flowers will begin to expand over time.

Frequently asked questions for your bouquet

My flowers are wilting when they arrived. Why?

Your flowers will arrive thirsty since they've been out of water during their travels to you! Think of it as a marathon - they just went on a really long run, and they’re dehydrated. Once you place them in water, the flowers will begin to perk back up after 6-24 hours.

Article Author

Erica Basilone

Erica Basilone is the Digital Merchandising Manager at UrbanStems, where she shapes the way flowers are discovered, presented, and loved on site. With over a decade of e-commerce experience across some of the world's most recognizable retail brands, she has a sharp eye for what makes people stop, look, and fall for a bouquet. From seasonal collections to everyday favorites, she's the reason the perfect flowers are always just a click away.

View more articles by Erica

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